Frequently Asked Questions

As an applicant, you have the choice to select a service provider approved by the FDLE. Since DOH does not approve or regulate Livescan service providers, you will be fully responsible for the fingerprint submission and for ensuring that the prints have been timely submitted to the Florida Department of Law Enforcement. The DOH retrieves the fingerprint results from the Florida Department of Law Enforcement electronically.

We suggest that you ask the service provider for a receipt showing payment date and other pertinent information in case you need to go back to them for assistance.

The electronic fingerprint scanning machines are equipped to determine if your fingerprints scanned successfully; however, if it is determined by the Federal Bureau of Investigation that your prints were not legible, we will send you a notification letter asking you to go back to the same service provider that did your initial prints and schedule a re-roll of your prints.

You will be required to bring the notification letter with you as information such as the TCN (Transaction Control Number) and TCR (Transaction Control Reference) must be identified and used at the time of the reroll. You will be responsible for any costs associated with the re-roll of your fingerprints.

As of the date of the mailing of the deficiency letter, your electronic fingerprinting results have not been transmitted to the Department. We will not be able to process your application until we have received this information. You should contact your fingerprint service provider to determine if they have submitted the prints to the FDLE for processing.

You can view the service provider options and contact information on the Livescan Service Providers List (As of the date of the mailing of the deficiency letter, your electronic fingerprinting results have not been transmitted to the Department. We will not be able to process your application until we have received this information. You should contact your fingerprint service provider to determine if they have submitted the prints to the FDLE for processing.

You can view the service provider options and contact information on the Livescan Service Providers List. Applicants should submit their applications prior to submitting their fingerprints in order to afford themselves an opportunity to resolve any application deficiencies prior to the expiration of the criminal history results.

All applicants will be required to bring two (2) forms of identification to the electronic fingerprinting site on the day of fingerprinting.

One of the two types of identification must bear your picture and signature such as a driver’s license, state identification card or passport.

The total fee charged by each service provider varies. Please contact the service provider to obtain this information. The fingerprint results are usually received by the Department two to four days after your fingerprints are scanned.

You can view the service provider options and contact information on the Livescan Service Providers List

In the traditional method of fingerprinting, ink is applied to each of your fingers which are then rolled across a fingerprint card to obtain your prints.

With electronic fingerprinting, there is no ink or card. Your fingerprints are rolled across a glass plate and scanned. It is faster and cleaner than the traditional method.

Electronic fingerprinting reduces the likelihood of illegible fingerprints and will reduce the overall application processing time.

If you apply online, there is a form that you must print out that will have your ORI number pre-populated. In the paper application, you can locate your ORI number in the instructions.

1. If you are an applicant seeking a license for any profession regulated by the Department of Health which requires a criminal background search as a condition of licensure, you must provide accurate demographic information at the time your fingerprints are taken, including your Social Security number. The Department will not be able to process a submission that does not include your Social Security number.
2. You must provide the correct ORI number. If you apply online, there is a form that you can print out that will have your ORI number prepopulated. In the paper application, you can locate your ORI number in the instructions.
3. In addition to compliance with the Florida Department of Law Enforcement transmission requirements, the LiveScan service providers will need the following information in order for the Department to receive the results appropriately. Failure to submit this information may result in the Department’s inability to obtain screening results:
   • Full Name
   • Individual’s Address
   • Social Security Number (if the SSN is not included, the results will not appear on the Department’s Results website)
   • Date of Birth
   • Race
   • Sex
   • Height
   • Weight
   • Employer Name
   • Employer Address (address information should be separated by commas: street, city, state, zip)

The Department of Health accepts electronic fingerprinting service offered by Livescan service providers that are approved by the Florida Department of Law Enforcement and listed at their site.

You can view the service provider options and contact information under the Livescan Service Providers tab on our background screening website.

Fingerprinting is required only for medical doctors, osteopathic physicians, chiropractic physicians, podiatric physicians, advanced registered nurse practitioners, registered and practical nurses, orthotists and prosthetists.

Visit our Enforcement Website to download and complete our Unlicensed Activity Complaint Form. Before completing your complaint form, please be sure to review all instructions provided on the first page.

You may learn more about the Complaint process and submit the appropriate complaint forms by visiting our online Enforcement website.