Help Center / What kind of assistance can the DOH provide if I have problems with a LiveScan service provider?

As an applicant, you have the choice to select a service provider approved by the FDLE. Since DOH does not approve or regulate Livescan service providers, you will be fully responsible for the fingerprint submission and for ensuring that the prints have been timely submitted to the Florida Department of Law Enforcement. The DOH retrieves the fingerprint results from the Florida Department of Law Enforcement electronically.

We suggest that you ask the service provider for a receipt showing payment date and other pertinent information in case you need to go back to them for assistance.